Shipping & Returns Policy

At NEXO, we keep things simple — fast shipping, easy tracking, and zero-stress returns.

Shipping Information

We offer fast and free worldwide shipping on all NEXO orders.

Processing Time
Orders are processed within 1–3 business days after payment is confirmed.
Once shipped, you’ll receive a tracking number via email so you can follow your order in real time.

Shipping Time
Delivery usually takes 7–14 business days, depending on your location.
Customers in major cities may receive their order sooner.

Tracking
Every order includes tracking information.
You can check your order anytime through our Track Order page or via the link in your confirmation email.

Delays
Shipping times can vary slightly during holidays or busy seasons.
If your order takes longer than expected, reach out to us at nexo.hq1@gmail.com — we’ll sort it out quickly.

Wrong Address
Please double-check your address during checkout.
If a package is returned due to an incorrect address, we can reship it once we confirm the updated details and reshipping cost (if any).

Lost or Damaged Packages
If your order is lost or arrives damaged, email us with your order number and photos (if applicable).
We’ll replace it or refund you — no stress.

Returns & Refunds

We stand behind every NEXO product.
If something isn’t right, we’ll make it right.

30-Day Satisfaction Guarantee
If your NEXO product arrives damaged, defective, or not as described, contact us within 30 days of delivery and choose between a replacement or a full refund.

How to Start a Return
Email nexo.hq1@gmail.com with your order number and (if relevant) photos of the issue.
We’ll reply within 24 hours with next steps.

What’s Eligible

  • Manufacturing defects or transit damage

  • Unused items in original packaging

  • Opened but like-new items are fine if the issue is quality-related

Return Shipping

  • We cover return shipping for damaged or defective items.

  • For change-of-mind returns, the buyer covers the return shipping cost.

Refunds
Once your return is received and approved, refunds are issued to your original payment method within 3–7 business days.

Any questions?
We’re always here to help:
nexo.hq1@gmail.com